# Auto archiving of emails

A simple yet effective way to keep your inbox free from noise is to archive emails that are no longer being actively worked on. We have seen customers use auto archive in a couple of successful ways:

1. **Archive after resolving -** *When an email has been marked as resolved, the email automatically gets archived and removed from the inbox.*
2. **Archive after sending -** *When an email response has been sent, the email thread is resolved and archived.*

**Archiving after resolving:**

This is ideal for email threads which are conversational in nature. An agent working on a dialogue with a customer for a period of time. Once the agent is satisfied the case can be closed, they manually mark the email as resolved. Once this is done, a rule is triggered which archives the email from the shared inbox.

![](https://dl.intheloop.io/loop-help/auto-archiving-of-emails.md/ezgif.com-gif-maker__4_.gif)

**Archiving after sending:**

This is ideal for email threads which are short and generally one sided in nature. Once the agent has responded to the email, a rule is triggered which resolves and/or archives the email from the shared inbox.

![](https://dl.intheloop.io/loop-help/auto-archiving-of-emails.md/ezgif.com-gif-maker__5_.gif)

**Creating your automation rule:**

Head over to your rules (settings -> Shared Inboxes -> Click the inbox you need -> Rules) and add a new rule.

**Archiving after resolving:**

**WHEN:** Tag Update

**IF:** Tag - Resolve

**THEN:** Force archive

![](https://dl.intheloop.io/loop-help/auto-archiving-of-emails.md/Screenshot_2021-12-09_at_13.53.38.png)

**Archiving after sending:**

**WHEN:** Outbound (reply thread only)

**IF:** True

**THEN:** Archive

![](https://dl.intheloop.io/loop-help/auto-archiving-of-emails.md/Screenshot_2021-12-09_at_13.54.22.png)


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://help.intheloop.io/workflow-automation/auto-archiving-of-emails.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.