Setting up your Google Group Account
If you are planning to ask your team to handle “Google Group” emails in Loop, there are a few steps needed to transition from “Google Group (s)” to Loop shared inboxes.
Pre-requisites:
You need a Loop account with admin access.
You need a Google account with admin access to your business workspace
Helpful information before you get started:
You will be setting up a dedicated Gmail account that will be used to synchronise emails arriving to your “Google Groups” with your Loop Shared inbox(s).
If you have more than one “Google Group” you can use one account to receive all the updates or establish an account for every Google group. We suggest using one account.
By default, Loop will only have access to emails coming in from the moment you subscribe the new account with the “Google Group(s)”. No historical emails will be imported to Loop as Google does not provide a “Google Group” API to access or import those emails.
All historic “Google Group” emails will continue to reside in individual inbox’s.
Steps to getting started:
Create a new google account (loop@yourcompany.com)
In the new account configure the alias’s you have been using with your “Google Group” email
Add the new account as a member in the selected “Google Group (s)”
Remove/unsubscribe your existing users from the “Google Group (s)”
Add your new account to your workspace
Create a shared inbox for each “Google Group”
In Google Admin/Gmail
Create a new Google account.
This will be the primary account that will be used to house all emails sent to your group email account. It will act as the account that will be used to import the emails to Loop. We propose you use a name such as loop@yourcompany.com.
In your browser go to google, click on google apps and select admin.
Select add a user –> add user
Enter your user information. We propose using a simple name...
In your new account configure the alias you have been using
This step is required so that emails can be sent out using the respective email accounts using your company email infrastructure. Users participating in a Loop Shared Inbox will be able to reply using the alias associated with that Google group.
For every group you wish to associate with Loop using this account – create an alias using the standard alias feature in Gmail. This step is needed so that emails can be sent out using the respective email accounts using your company email infrastructure.
Switch to the new user you have just created
Once logged in select apps -> gmail
In gmail click on settings -> See all settings
Select Account -> Send email as
Enter the email of your group and ensure the option treat as an alias is enabled.
In “Google Groups”
Add the new account as a member in the selected “Google Group (s)” To ensure your new account receives all the updates arriving in your email group (s) please add the new account to the group. To do this you need be logged in as a user with “Google Group” admin rights.
Open "Google Groups"
Select people -> members
Add the account you created above as a member of the group and ensure subscription is set to “each email”
If you have more Google groups repeat the above steps for every Google group you are moving to Loop.
Unsubscribe users transitioning to Loop from your “Google Group (s)”.
This step is needed to ensure the emails consumed via the shared inbox in Loop are not also sent to your team members personal inboxes. Go to your “Google Group” app and remove the user(s) from the “Google Groups”. You can also remove them as group members.
Check things are working
Send a few emails to the google group email address and check to see that they arrive in your new account. We also suggest that you check the email has not arrived in the personal inbox’s of google group members/users that are transitioning to Loop. It is important to ensure users are not getting duplicated copies of incoming emails.
In Loop Email
Add your new account to your Loop workspace
This step is needed to add your new account to your workspace. Go to members and add the new account to your workspace.
Signup using the new account
Enable syncing of your new account\
This step is needed to ensure Loop has access to all the emails arriving to the new account. Close the onboarding steps and locate your email in the sidebar
Create a shared inbox for your “Google Group”.
This step is needed to ensure Loop is moving emails from the account to the correct Loop shared inbox.
Click “Add a shared inbox (Alt + I)”
Select Sign in with Google Alias
Once started, select the alias connecting your Google group. If it does not exist add it manually. Complete the setup by selecting the team that will be working on these emails.
Check to see all is working.
To ensure everything is working send an email to the email in question. It should appear in your new shared inbox. Make sure you can reply to the email from the shared inbox using the shared inbox alias. Once confirmed start mentioning and assigning people.
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