Loop Email - Help
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  • Loop Inbox
    • An introduction to Loop Inbox
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  • Shared Inbox
    • How do I set up a Shared Inbox?
    • Add admins and team members to a shared inbox
    • Shared Inbox Settings
    • What actions can I perform with a Shared Inbox?
    • Unified shared inbox
    • How do I assign an email?
    • Resolving emails in a shared inbox
    • Chat about an email with a colleague
    • Shared Inbox use cases
    • Tags for your Shared Inbox
    • Assigning emails in a Shared Inbox
  • Teams
    • What are teams?
    • Delete a chat message
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    • Connecting your personal mailbox
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    • An introduction to Rules
    • Assign emails using Round Robin
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    • What are SLA's in Loop?
    • How to set up an SLA?
  • Use Cases
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  • "How to" Videos
    • Remove formatting from an email
    • Rename my shared inbox in Loop
    • Log out of Loop
    • Snooze an email
    • Move an email from a shared inbox to a team
    • Create a rule
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    • Add a team member to Loop
    • Add a Loop file to an email
    • How to set up Loop for your team
    • How to easily assign any email to a team member
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    • How to set up and use canned responses
    • How to select and manage multiple items at once
    • How to quickly search for a contact, team or shared inbox using "Jump To"
    • How to create a team
    • How to create a simple round robin
  • Web App
    • Welcome to Loop Web App
  • IOS Application
    • Shared inbox views and filters
  • Android App (Beta)
    • Loop on Android (Beta)
  • Frequently Asked Questions
    • How do I contact support?
    • Adding an image to my signature
    • Can I @ Individuals In Chat Conversations?
    • Can I delete a shared inbox?
    • Can I disable Spell Checker?
    • Can I import email history into my shared inbox?
    • Can I mark a message as unread?
    • Can I use an alias account?
    • Can I use the Shared Inbox?
    • Do you have a Distribution List or a Google Group?
    • How can I manage spam emails in Loop?
    • How do I add additional email accounts?
    • How do I install Loop?
    • How Do I Remove My Data From Loop Email?
    • How do I set a default font?
    • How do I upgrade?
    • Which Shortcuts / Hotkeys can you use on Loop?
    • Why can't I login?
    • Using two-factor authentication for Admin Portal
  • Price Plans
    • Pricing options
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  1. Frequently Asked Questions

Do you have a Distribution List or a Google Group?

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Last updated 1 year ago

What if I have Distribution List or Google Groups associated with my account?

As Distribution Lists and Google Groups don't have an actual email account, you will need to do the following to use Shared Inbox:

  • Create a new email account

    • This can be created using your current email package or if you would rather use a free account you can create one through Gmail

  • After creating a new account you will need to add it your distribution list

  • Once you have added the account to our distribution list, you can connect the account to Loop Email for Shared Inbox

  • From here the is the same for all accounts

  • Please note: You will need to use your new address as opposed to your info@, support@ account

We also recommend speaking to your IT admin team or the whoever may be the creator of your Distribution List or a Google Group.

If you're still unsure and are not sure if you have a Distribution List or a Google Group, then please contact support on .

Set Up Process
support@intheloop.io