# What are SLA's in Loop?

SLA's in Loop are specified nudges which are triggered if a specified action has not been completed in a specified period of time.

The nudge default acts by marking an email as unread and moving it to the top of your email list. There is a system generated message which will detail which SLA was breached.![](https://dl.intheloop.io/loop-help/what-are-slas-in-loop.md/Screenshot_2022-05-12_at_11.38.07.png)

There are 3 SLA breaches currently in Loop:

* Email not assigned
* Email not replied to
* Email not resolved

Each of these SLA's have a time period in which to be triggered

* Minutes
* Hours
* Days


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