> For the complete documentation index, see [llms.txt](https://help.intheloop.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.intheloop.io/service-level-agreements-slas/what-are-slas-in-loop.md).

# What are SLA's in Loop?

SLA's in Loop are specified nudges which are triggered if a specified action has not been completed in a specified period of time.

The nudge default acts by marking an email as unread and moving it to the top of your email list. There is a system generated message which will detail which SLA was breached.![](https://dl.intheloop.io/loop-help/what-are-slas-in-loop.md/Screenshot_2022-05-12_at_11.38.07.png)

There are 3 SLA breaches currently in Loop:

* Email not assigned
* Email not replied to
* Email not resolved

Each of these SLA's have a time period in which to be triggered

* Minutes
* Hours
* Days