What are SLA's in Loop?

SLA's in Loop are specified nudges which are triggered if a specified action has not been completed in a specified period of time.

The nudge default acts by marking an email as unread and moving it to the top of your email list. There is a system generated message which will detail which SLA was breached.

There are 3 SLA breaches currently in Loop:

• Email not assigned

• Email not replied to

• Email not resolved

Each of these SLA's have a time period in which to be triggered

• Minutes

• Hours

• Days