What are SLA's in Loop?

SLA's in Loop are specified nudges which are triggered if a specified action has not been completed in a specified period of time.

The nudge default acts by marking an email as unread and moving it to the top of your email list. There is a system generated message which will detail which SLA was breached.

There are 3 SLA breaches currently in Loop:

  • Email not assigned

  • Email not replied to

  • Email not resolved

Each of these SLA's have a time period in which to be triggered

  • Minutes

  • Hours

  • Days

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