# Unified shared inbox **Feature Overview** We want to support you to do your **best** work, **where** you work. We know for a lot of our customers that means working in what we like to call ‘shared inbox mode’. To deliver the ultimate support for seamless triaging, we are introducing a new unified shared inbox view. Fast, efficient and flexible triage for all your critical business communication channels. You no longer have to hop through each shared inbox channel to check statuses or assign tickets. 💪 ![](https://dl.intheloop.io/loop-help/unified-shared-inbox.md/Unified_Shared_Inbox.gif) --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://help.intheloop.io/shared-inbox/unified-shared-inbox.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.