> For the complete documentation index, see [llms.txt](https://help.intheloop.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.intheloop.io/shared-inbox/shared-inbox-use-cases.md).

# Shared Inbox use cases

**Sales Team Use-case** 

* Sales agents should use the **Unassigned** filter as their default view to see new customers queries coming through
* Sales agents can assign themselves to an email by using **/assign** to signal and notify others in the team that they have taken over this particular customer email
* Once the customer query is dealt with the sales agent can notify the rest of the team by using **/resolve** - This will show others that the email is resolved 
* The sales manager will be able to oversee all the emails and actions and can label items as  Unassigned, In Progress, Resolved and personal filters throughout the day

**Support Team Use-case** 

* Head of support uses the **Unassigned** filter to triage and delegate work to their team using **/assign @team-member** action
* Support agents will then use their personal filter to see the tasks assigned to them
* Once a customer issue is resolved the support agent can resolve the email by using **/resolve** - This will show others that the email is resolved 
* the head of support will be able to oversee all the emails and actions and can label items as  Unassigned, In Progress, Resolved and personal filters throughout the day