# Shared Inbox use cases **Sales Team Use-case** * Sales agents should use the **Unassigned** filter as their default view to see new customers queries coming through * Sales agents can assign themselves to an email by using **/assign** to signal and notify others in the team that they have taken over this particular customer email * Once the customer query is dealt with the sales agent can notify the rest of the team by using **/resolve** - This will show others that the email is resolved * The sales manager will be able to oversee all the emails and actions and can label items as Unassigned, In Progress, Resolved and personal filters throughout the day **Support Team Use-case** * Head of support uses the **Unassigned** filter to triage and delegate work to their team using **/assign @team-member** action * Support agents will then use their personal filter to see the tasks assigned to them * Once a customer issue is resolved the support agent can resolve the email by using **/resolve** - This will show others that the email is resolved * the head of support will be able to oversee all the emails and actions and can label items as Unassigned, In Progress, Resolved and personal filters throughout the day --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://help.intheloop.io/shared-inbox/shared-inbox-use-cases.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.