Loop Email - Help
  • What is Loop?
    • 5-minute Loop demo
    • Get started with Loop in 10 minutes
    • An overview of Loop
  • Free Trial
    • How best to use the free trial
  • Setting up Loop
    • Setting up your Google Group Account
    • Installing Loop
    • How do I login with an IMAP account?
    • Deploy Loop Email via Microsoft Installer (MSI)
  • Loop Inbox
    • An introduction to Loop Inbox
    • Channel Subscriptions
    • Loop Snooze
  • Shared Inbox
    • How do I set up a Shared Inbox?
    • Add admins and team members to a shared inbox
    • Shared Inbox Settings
    • What actions can I perform with a Shared Inbox?
    • Unified shared inbox
    • How do I assign an email?
    • Resolving emails in a shared inbox
    • Chat about an email with a colleague
    • Shared Inbox use cases
    • Tags for your Shared Inbox
    • Assigning emails in a Shared Inbox
  • Teams
    • What are teams?
    • Delete a chat message
    • Edit a chat message
    • Reply to a specific chat message
    • React to a message with an emoji
  • Personal Chat (People)
    • Sending direct messages to a team member
  • Personal Inbox
    • Connecting your personal mailbox
    • How do I share an email using Loops?
  • Workflow Automation
    • An introduction to Rules
    • Assign emails using Round Robin
    • Auto archiving of emails
    • Examples of popular rules
    • Rule criteria broken down
    • Set up an auto response
    • Using tags to trigger a workflow
  • Service Level Agreements (SLA's)
    • What are SLA's in Loop?
    • How to set up an SLA?
  • Use Cases
    • Personal Assistants using Loop
    • Managing your sales cycles in Loop
    • Improving customer support with Loop Email
  • "How to" Videos
    • Remove formatting from an email
    • Rename my shared inbox in Loop
    • Log out of Loop
    • Snooze an email
    • Move an email from a shared inbox to a team
    • Create a rule
    • Reply to an email using a canned response
    • Create an auto response using a canned response
    • Assign an email to yourself or colleague
    • Add a team member to Loop
    • Add a Loop file to an email
    • How to set up Loop for your team
    • How to easily assign any email to a team member
    • How to set up and use email signatures
    • How to set up and use canned responses
    • How to select and manage multiple items at once
    • How to quickly search for a contact, team or shared inbox using "Jump To"
    • How to create a team
    • How to create a simple round robin
  • Web App
    • Welcome to Loop Web App
  • IOS Application
    • Shared inbox views and filters
  • Android App (Beta)
    • Loop on Android (Beta)
  • Frequently Asked Questions
    • How do I contact support?
    • Adding an image to my signature
    • Can I @ Individuals In Chat Conversations?
    • Can I delete a shared inbox?
    • Can I disable Spell Checker?
    • Can I import email history into my shared inbox?
    • Can I mark a message as unread?
    • Can I use an alias account?
    • Can I use the Shared Inbox?
    • Do you have a Distribution List or a Google Group?
    • How can I manage spam emails in Loop?
    • How do I add additional email accounts?
    • How do I install Loop?
    • How Do I Remove My Data From Loop Email?
    • How do I set a default font?
    • How do I upgrade?
    • Which Shortcuts / Hotkeys can you use on Loop?
    • Why can't I login?
    • Using two-factor authentication for Admin Portal
  • Price Plans
    • Pricing options
Powered by GitBook
On this page
  • Choosing your TOTP app
  • Configuring two-factor authentication using a TOTP app
  1. Frequently Asked Questions

Using two-factor authentication for Admin Portal

PreviousWhy can't I login?NextPrice Plans

Last updated 11 months ago

We've recently implemented Multi-Factor Authentication (MFA) for workspace settings. This adds an extra layer of security to your account, making it even harder for unauthorized access. We are using time-based one-time password (TOTP) which automatically generates an authentication code that changes after a certain period of time. This is only implemented for workspace administrators.

If you have any issues setting up MFA for workspace settings, you can contact us at support@intheloop.io or write to your favourite bot. Loopbot.

Choosing your TOTP app

Loop Email is app-anostic when it comes to TOTP apps. Just search for "TOTP app" in your browser and install app at your choosing.

Popular TOTP Apps:

  1. Google Authenticator (Android|iOS)

  2. Microsoft Authenticator (Android|iOS)

  3. Twilio Authy (Android|iOS)

  4. FreeOTP (Android|iOS)

Install app of your choosing on your smart device and continue to next step.

Configuring two-factor authentication using a TOTP app

When you access your workspace settings, this is the first screen you will see:

Choosing "Next" you will be asked to sign in with your primary account.

Sign in is needed only when registering TOTP device which is the first time you open workspace settings. We have to check if it's you, who wants to register TOTP device :) Next time you open workspace settings only TOTP authorization is required.

When you get through sign in, a QR code will be generated for you TOTP authenticator.

Warning: This is the only time the secret code will be displayed. Keep it confidential. It is recommended to backup your secret to a safe place in case you lose your phone.

Open your TOTP app and scan QR code. After scanning, the app displays a six-digit code that you can enter on your next screen after clicking "Done".

To configure authentication via TOTP on multiple devices, during setup, scan the QR code using each device at the same time or save the "setup key", which is the TOTP secret.

If you can't scan the QR code, click "Show secret" to see a code, the TOTP secret, that you can manually enter in your TOTP app instead

Enter 6-digit code generated by your TOTP app and after clicking "Verify code", you will be redirected to workspace settings.