Loop Email - Help
  • What is Loop?
    • 5-minute Loop demo
    • Get started with Loop in 10 minutes
    • An overview of Loop
  • Free Trial
    • How best to use the free trial
  • Setting up Loop
    • Setting up your Google Group Account
    • Installing Loop
    • How do I login with an IMAP account?
    • Deploy Loop Email via Microsoft Installer (MSI)
  • Loop Inbox
    • An introduction to Loop Inbox
    • Channel Subscriptions
    • Loop Snooze
  • Shared Inbox
    • How do I set up a Shared Inbox?
    • Add admins and team members to a shared inbox
    • Shared Inbox Settings
    • What actions can I perform with a Shared Inbox?
    • Unified shared inbox
    • How do I assign an email?
    • Resolving emails in a shared inbox
    • Chat about an email with a colleague
    • Shared Inbox use cases
    • Tags for your Shared Inbox
    • Assigning emails in a Shared Inbox
  • Teams
    • What are teams?
    • Delete a chat message
    • Edit a chat message
    • Reply to a specific chat message
    • React to a message with an emoji
  • Personal Chat (People)
    • Sending direct messages to a team member
  • Personal Inbox
    • Connecting your personal mailbox
    • How do I share an email using Loops?
  • Workflow Automation
    • An introduction to Rules
    • Assign emails using Round Robin
    • Auto archiving of emails
    • Examples of popular rules
    • Rule criteria broken down
    • Set up an auto response
    • Using tags to trigger a workflow
  • Service Level Agreements (SLA's)
    • What are SLA's in Loop?
    • How to set up an SLA?
  • Use Cases
    • Personal Assistants using Loop
    • Managing your sales cycles in Loop
    • Improving customer support with Loop Email
  • "How to" Videos
    • Remove formatting from an email
    • Rename my shared inbox in Loop
    • Log out of Loop
    • Snooze an email
    • Move an email from a shared inbox to a team
    • Create a rule
    • Reply to an email using a canned response
    • Create an auto response using a canned response
    • Assign an email to yourself or colleague
    • Add a team member to Loop
    • Add a Loop file to an email
    • How to set up Loop for your team
    • How to easily assign any email to a team member
    • How to set up and use email signatures
    • How to set up and use canned responses
    • How to select and manage multiple items at once
    • How to quickly search for a contact, team or shared inbox using "Jump To"
    • How to create a team
    • How to create a simple round robin
  • Web App
    • Welcome to Loop Web App
  • IOS Application
    • Shared inbox views and filters
  • Android App (Beta)
    • Loop on Android (Beta)
  • Frequently Asked Questions
    • How do I contact support?
    • Adding an image to my signature
    • Can I @ Individuals In Chat Conversations?
    • Can I delete a shared inbox?
    • Can I disable Spell Checker?
    • Can I import email history into my shared inbox?
    • Can I mark a message as unread?
    • Can I use an alias account?
    • Can I use the Shared Inbox?
    • Do you have a Distribution List or a Google Group?
    • How can I manage spam emails in Loop?
    • How do I add additional email accounts?
    • How do I install Loop?
    • How Do I Remove My Data From Loop Email?
    • How do I set a default font?
    • How do I upgrade?
    • Which Shortcuts / Hotkeys can you use on Loop?
    • Why can't I login?
    • Using two-factor authentication for Admin Portal
  • Price Plans
    • Pricing options
Powered by GitBook
On this page
  1. Frequently Asked Questions

Can I import email history into my shared inbox?

PreviousCan I disable Spell Checker?NextCan I mark a message as unread?

Last updated 1 year ago

When you first add a shared inbox we will automatically import one week of history.

We understand that being able to access the past history of a shared inbox is really important so we've made it possible for you to choose the import history yourself.

Once your shared inbox is set up, if you are an admin, you can edit the import history.

  1. Go to Settings

  2. Click on 'Shared Inbox' - You'll be taken to an online tab

  3. If you have more than one shared inbox set up select the one you want to edit

  4. Click on 'Account' at the top

  5. Beneath 'Syncing' you'll see 'History'. Click on the button with the date to the right.\

  1. You will see a pop-up window where you can edit the syncing history.

  1. Click on 'Select new date' to choose how far back you want the email history to go back.

  2. You can also choose what happens to the history of emails. You have the option to

    • Mark them as unassigned

    • Mark them as resolved

    • Move them to the archive folder

    • Move them to the deleted folder

  3. Once you've chosen your import date and how you want them to be stored, don't forget to click the blue 'Start import' button.