Can I import email history into my shared inbox?
When you first add a shared inbox we will automatically import one week of history.
We understand that being able to access the past history of a shared inbox is really important so we've made it possible for you to choose the import history yourself.
Once your shared inbox is set up, if you are an admin, you can edit the import history.
Go to Settings
Click on 'Shared Inbox' - You'll be taken to an online tab
If you have more than one shared inbox set up select the one you want to edit
Click on 'Account' at the top
Beneath 'Syncing' you'll see 'History'. Click on the button with the date to the right.\
You will see a pop-up window where you can edit the syncing history.
Click on 'Select new date' to choose how far back you want the email history to go back.
You can also choose what happens to the history of emails. You have the option to
Mark them as unassigned
Mark them as resolved
Move them to the archive folder
Move them to the deleted folder
Once you've chosen your import date and how you want them to be stored, don't forget to click the blue 'Start import' button.
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