Resolving emails in a shared inbox

Resolving emails is really important as it shows the rest of your team that the email you've been working on has been completed.

In a few quick steps, you can resolve emails that have been assigned to you. Before you start, make sure that you have an email open in a shared inbox and that it has been assigned to you.

  1. At the top of the email, you'll see a button that has your avatar or initial and says 'Me'. Click on it.

  2. A dropdown list of names and actions will appear. To mark the email as resolved click on either 'Resolved' under the section titled 'Mark as', or click on the large green 'Mark as resolved' button.

  3. Once you've resolved the email the button you originally clicked on will change from 'Me' to 'Resolved. This will be visible to all members of the shared inbox.

  4. If at any point you need to pick up the email conversation again you can click on the 'Resolved' button and assign the email to yourself or a team member.

If there are emails in your shared inbox which for any reason are not assigned to a particular person, you can still make them as resolved by clicking on the same button and selecting 'Mark as resolved'.

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