Loop Email - Help
  • What is Loop?
    • 5-minute Loop demo
    • Get started with Loop in 10 minutes
    • An overview of Loop
  • Free Trial
    • How best to use the free trial
  • Setting up Loop
    • Setting up your Google Group Account
    • Installing Loop
    • How do I login with an IMAP account?
    • Deploy Loop Email via Microsoft Installer (MSI)
  • Loop Inbox
    • An introduction to Loop Inbox
    • Channel Subscriptions
    • Loop Snooze
  • Shared Inbox
    • How do I set up a Shared Inbox?
    • Add admins and team members to a shared inbox
    • Shared Inbox Settings
    • What actions can I perform with a Shared Inbox?
    • Unified shared inbox
    • How do I assign an email?
    • Resolving emails in a shared inbox
    • Chat about an email with a colleague
    • Shared Inbox use cases
    • Tags for your Shared Inbox
    • Assigning emails in a Shared Inbox
  • Teams
    • What are teams?
    • Delete a chat message
    • Edit a chat message
    • Reply to a specific chat message
    • React to a message with an emoji
  • Personal Chat (People)
    • Sending direct messages to a team member
  • Personal Inbox
    • Connecting your personal mailbox
    • How do I share an email using Loops?
  • Workflow Automation
    • An introduction to Rules
    • Assign emails using Round Robin
    • Auto archiving of emails
    • Examples of popular rules
    • Rule criteria broken down
    • Set up an auto response
    • Using tags to trigger a workflow
  • Service Level Agreements (SLA's)
    • What are SLA's in Loop?
    • How to set up an SLA?
  • Use Cases
    • Personal Assistants using Loop
    • Managing your sales cycles in Loop
    • Improving customer support with Loop Email
  • "How to" Videos
    • Remove formatting from an email
    • Rename my shared inbox in Loop
    • Log out of Loop
    • Snooze an email
    • Move an email from a shared inbox to a team
    • Create a rule
    • Reply to an email using a canned response
    • Create an auto response using a canned response
    • Assign an email to yourself or colleague
    • Add a team member to Loop
    • Add a Loop file to an email
    • How to set up Loop for your team
    • How to easily assign any email to a team member
    • How to set up and use email signatures
    • How to set up and use canned responses
    • How to select and manage multiple items at once
    • How to quickly search for a contact, team or shared inbox using "Jump To"
    • How to create a team
    • How to create a simple round robin
  • Web App
    • Welcome to Loop Web App
  • IOS Application
    • Shared inbox views and filters
  • Android App (Beta)
    • Loop on Android (Beta)
  • Frequently Asked Questions
    • How do I contact support?
    • Adding an image to my signature
    • Can I @ Individuals In Chat Conversations?
    • Can I delete a shared inbox?
    • Can I disable Spell Checker?
    • Can I import email history into my shared inbox?
    • Can I mark a message as unread?
    • Can I use an alias account?
    • Can I use the Shared Inbox?
    • Do you have a Distribution List or a Google Group?
    • How can I manage spam emails in Loop?
    • How do I add additional email accounts?
    • How do I install Loop?
    • How Do I Remove My Data From Loop Email?
    • How do I set a default font?
    • How do I upgrade?
    • Which Shortcuts / Hotkeys can you use on Loop?
    • Why can't I login?
    • Using two-factor authentication for Admin Portal
  • Price Plans
    • Pricing options
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On this page
  • Loop Inbox
  • Favourites
  • Shared inbox
  • Teams
  • People
  • Inbox
  1. What is Loop?

An overview of Loop

PreviousGet started with Loop in 10 minutesNextFree Trial

Last updated 1 year ago

Loop is a communication hub that can replace multiple apps and simplify your team's workflow.

This short introduction is to help get you familiarised with Loop and to show you where you can find some of the key elements which you’ll use regularly.

All of the elements you need can be accessed from the left-hand sidebar. We’ll start at the top of the sidebar and work our way down.

Loop Inbox

Loop Inbox allow you to easily see everything together in one place, it is your unified inbox. It is great for people who want to work through all messages quickly and efficiently, with as much visibility as you’d like.

Clicking on the title ‘Loop Inbox’ will display a list of all the different messages you’ve received. As you can see below, messages from shared inboxes, teams, private chats and emails are all easily accessible.

You can also view messages based on the type of message by clicking on the arrow beside the Loop Inbox title.

You will be able to see:

  • Assigned items whether they are tasks assigned to you or tasks you’ve assigned to others

  • Starred emails so that you can easily refer back to them

  • Chats with individuals or Teams

Favourites

Favourites will display any shared inboxes, teams or private chats messages which you’ve chosen to set as a favourite.

It’s useful to favourite the channels which you use most frequently.

Shared inbox

Shared inboxes allow you to take control of your team’s workflow. You can make decisions quickly with real time chat, swiftly assign tasks and share files with each other. Remove the confusion and uncertainty, wondering whether a message has been seen, replied to or needs more information.

It's great for any publicly accessible email addresses such as support@, info@, contact@ or billing@yourdomain.com

Teams

With Teams you can create channels for conversations with multiple people.

They are great for both team based or projects specific conversations.

Some example teams:

  • Support Team

  • Leadership Team

  • New website project

  • Brand refresh

People

People is where you’ll see the names of anyone you’ve had a private chat message with.

You can also chat with Loopbot, our in-app support, from here.

Inbox

Your inbox can be found at the bottom of the sidebar. This is your private inbox for the email address you choose to use when setting up your account.

Here you will be able to see all emails that have come directly to you.

You can do all of the things you’d expect to be able to do in a standard email inbox:

  • Receive emails

  • Reply to emails

  • Create new emails

  • Organise and access traditional folders including your drafts, sent or archived emails, or tash.

  • Create new folders

  • Access your agenda (calendar)

Your standard email inbox is easy for you to access directly from Loop.

Loop Inbox
Favourites
Shared Inboxes
Teams
People
Personal Inbox