What are SLA's in Loop?

SLA's in Loop are specified nudges which are triggered if a specified action has not been completed in a specified period of time. 

The nudge default acts by marking an email as unread and moving it to the top of your email list. There is a system generated message which will detail which SLA was breached.

There are 3 SLA breaches currently in Loop:

• Email not assigned
• Email not replied to
• Email not resolved

Each of these SLA's have a time period in which to be triggered 

• Minutes
• Hours
• Days