Assigning emails is a great way to provide your team with a clear view of who is working on each email.
In a few quick steps, you can manually assign emails to your colleagues. Before you start, make sure that you have an email open in your shared inbox.
- At the top of the email, you'll see a grey 'Assign' button. Click on it.
- A dropdown list of names will appear. Choose the person you want to assign the email to.
- Once you've selected a name it will appear above the email. This will be visible to all members of the shared inbox.
- The person who has been assigned an email will also receive a notification to let them know they've been assigned.