What if I don't know my Exchange server?

In certain cases, our users will be asked to enter additional details when they register to Loop Email with an Exchange account. It's particularly important to provide the server information of your account. 

If you don't know the server of your Exchange account, follow these easy steps on your computer:

• Visit www.office.com and sign into your email account  
• Go to your profile
• Click the 'Settings' button in the top right of the screen

• Enter “POP and IMAP” in the 'Settings' search box in the top right of the screen
• Click on POP and IMAP

• Copy and paste the server name into the 'Server field' in the app 

Please note - these steps are specific for desktop users only.

Using your mobile? After you sign up on www.office.com, hold the refresh icon in the search bar and tap on 'Request Desktop Site'.

If you are having problems signing in to the Loop Email app, you can contact us at support@intheloop.io and we will try to help you. Your email should include:

• what app are you trying to use (iOS or desktop)
• what is the email address you are trying to sign in with
• a screenshot of the error message you receive
• a screenshot of your email account settings (the last picture above).